Customer-Service Operation Tips
This page summarizes the points that should be shared with the team when operating V-Staff on an ongoing basis.
What to align before operations
- In which customer-service situations the app will be used
- How to think about the recommended language and category selections
- How far staff members are expected to provide manual follow-up
Screens to monitor in daily operations
- Overview in the Admin Console
- Connection settings in Settings
- Publication status in Models
- Usage / Billing
How to improve the setup
- If the conversation feels off, review the tone and guardrails in Models
- If the recommendation targets are off, review the product metafield settings
- If you are approaching usage limits, review Usage and Billing
Recommended troubleshooting order
- Confirm that V-Staff is displayed on the storefront.
- Confirm that the first-launch flow can be completed.
- Confirm that a model is published.
- Confirm that the connection settings in Settings are valid.
- Confirm that Usage / Billing is not imposing a restriction.